Careers

Network Engineer

Service Delivery

Job Outline

ABM was created over 30 years ago when Cape Breton businessman, Joseph P. Shannon, purchased a small IT company in Dartmouth, NS. What started as a field services company reselling 3rd party Point of Sale (POS) systems, cash registers, field service repair and help desk support in the early 70’s, has grown to a multimillion dollar service provider delivering innovative solutions across multiple sectors including Retail, Healthcare, Logistics and Transportation, Insurance, Legal, Natural Resources, Public Sector, Communications, Financial Services and Energy. Today we proudly have points of presence and clients across North America providing solutions and offering services from Business & IT Consulting, Cloud Services, Field Operations, Lifecycle Management, Managed Services and Service Desk support.

The Project Manager (PM) will act as the primary point-person responsible for planning, executing, and delivering development projects on time, within budget, and in accordance with specifications. To achieve these important goals, the PM will define project requirements and scope, acquire project resources, interface appropriately with various technical and business levels, and supervise the efforts of project team members.

Efficient delivery of project and change management deliverables, effective quality control, the clear communication of expectations to stakeholders, and upward reporting to senior management are critical tasks that must be performed throughout each project’s lifecycle

Key Duties / Reponsibilities

  • Superior troubleshooting and problem-solving abilities
  • Experience with WAN technologies such as MPLS, LAN Extensions and IPSEC tunneling
  • Strong overall knowledge of datacenter and WAN environments
  • Extensive experience configuring and managing network equipment and connectivity such as firewalls (FortiGate, SonicWall, & Cisco preferred), Switches/Routers, VPN, VoIP, data and Wi-Fi
  • Experience and/or knowledge with network redundancy, High Availability, and failover methodologies

Education / Experience

  • Diploma or degree from a post-secondary institution with a concentration in Information Technology & Networking, or equivalent experience
  • 5+ years operational experience with network technology support, TCP/IP, VPN, Switches, Routing/ Routers, Firewall technologies
  • Experience managing to Service Level Agreements
  • Knowledge of Windows and Linux Operating Systems
  • Experience with cloud-based solutions is desirable
  • Operational support in a 24x7 environment
  • Change, Incident, and Problem Management
  • Hands-on configuration experience working with security appliances (Firewalls, IDS, VPN appliances, Anti-Spam, Anti-Virus, etc.)
  • Experience providing network support to internal operations and external client systems
  • Current Network Certifications would be considered a strong asset

Requirements

  • Must be a proactive, self-starter with excellent interpersonal skills as well as strong oral and written communication skills
  • Ability to multitask as part of a dynamic services team
  • Strong service delivery and relationship management skills
  • Must have the ability to effectively resolve Incidents, propose and complete problem remediation and operate in a cross functional team-oriented environment
  • Overtime and on-call work as required. May occasionally be required to work extended hours to support project work and external clients

Address

  • Location: Dartmouth, Nova Scotia