Get your FREE IT Buyers Guide!
What you should expect to pay for IT support for you business
Alpha Logics & ABM We're Teaming Up!
With the merger of Alpha Logics and ABM, we’re equipping our teams with adaptable technology to support our clients’ growth. As businesses evolve, so do their technology needs. ABM & Alpha Logics are committed to scalable, flexible IT solutions that grow with your unique journey.
Benefits
ENHANCED CAPABILITIES
This merger brings together our expertise, allowing us to provide a broad range of services and solutions to our customers.
INNOVATION
Synergy between both our organizations will foster a collaborative environment that encourages the exchange of ideas and development of cutting-edge solutions.
CLIENT-CENTRIC
Our shared commitment to delivering exceptional client experiences remains. Together, we will continue to prioritize our clients success & satisfaction.
THINGS TO KNOW
Why Merge
- To expand the service offerings for Alpha Logics customers.
- To provide access to more advanced technologies and solutions.
- To increase resources and expertise supporting Alpha Logics customers.
- To improve coverage and capabilities for Alpha Logics customers.
- To enhance stability and scalability and ensure continuous support.
Benefits for Alpha Logics Customers
- Expanded service offerings and service coverage.
- Broader solution portfolio.
- Access to advanced tools, platforms, and technologies.
- Expanded support times and capabilities.
Your Service Will Not Be Disrupted
- Existing contacts and service level agreements will remain in effect.
- Day-to-day operation and key contacts will remain the same. Only the way you connect will change.
- The same Alpha team is in place and remains available to you.
Impacts to Costs
- Existing pricing will remain unchanged and existing Alpha Logics contract commitments will be honoured.
- Any pricing adjustments will only be considered upon contract renewals, or when additional services are added to existing contracts.
Data Security & Compliance
- The security of our customers’ data is our top priority. As a combined company, ABM and Alpha Logics work to maintain compliance with SOC 2 controls.
- Our combined companies provide end point detection and user cyber security training both internally and for our customers.
Leadership & Team Changes
- Other than your initial point of contact changing to the ABM service desk no significant changes to the Alpha Logics team structure are being made.
- Your company’s specific knowledge base will be transferred over time to the wider ABM service desk and field team ensuring continuity of service and an expanded team that can address your needs.
Transition Timeline
- There are a number of phases to the transition:
- Initial phase – August 2024 – October 2024 – This phase included the onboarding of Alpha Logics into ABM.
- Second phase – October 2024 – November 2024 – This phase included the preplanning for the final transition phase.
- Third phase – November 2024 – December 2024 – This phase is the preparation phase for the transition.
- Final phase – January 2025 – Ongoing – In this phase Alpha Logics customers will be integrated with ABM processes and expanded team.
You Have a Voice
- ABM and Alpha Logics continue to be available to answer any and all of your questions and address concerns.
- The Alpha Logics team is still available and in the new integrated model are your second line of support.
- You can reach out any time between 7:00 am and 5:00 pm EST daily with after hours support available.
- You can reach out directly by to share your thoughts or concerns:
- Phone – 1-833-611-7564 or 1-416-578-3222
- email – servicedesk@abmis.ca
Commitment to Your Success
- ABM and Alpha Logics both share a commitment and focus to customer success.
- Our combined overall goal is that the merger of our two companies serves to provide more opportunities for our customers and we continue to add significant business value for our customers as we grow together.
CONNECTING WITH ABM
Contact Centre
Regular Hours
Monday to Friday 7:00 – 17:00 EST
SLA – Calls answered within 30 secs – 2 mins
After Hours
Monday to Friday 17:01 – 6:59 EST
Weekends & Holidays – 24/7
SLA – Returned calls within 15 mins
Toll Free – 1-833-611-7564
Ontario – 1-416-578-3222
Email Requests for Service
Regular Hours
Monday to Friday 7:00 – 17:00 EST
SLA – Email response within 2 hours
After Hours
Monday to Friday 17:01 – 6:59 EST
Weekends & Holidays – 24/7
SLA – Email response within 2 hours
Technical Support Email servicedesk@abmis.ca
Admin/Billing Support Email alphalogics@abmis.ca
