ABM Outsourcing - The right choice

July 27, 2020

Outsourcing IT with ABM

For many companies, recent events have highlighted the important role that technology plays within the organization and why it is critical to invest in technology as an enabler of the business. Additionally, the reliance on technology will only increase as teams get back to work (having to do more with less) as they repair and rebuild in the coming months.  Today organizations need technology to work and function seamlessly, and they need technical expertise to design, develop, and support increasingly complex solutions. Depending on the situation, companies may hire employees to handle IT in-house, they may use their staff (technical or not) to manage their IT program, or they may outsource IT to a third-party provider.

When does it make sense to in-source IT operations, and when does it make sense to outsource them?  Does it ever make sense to bootstrap and manage your IT program yourself?

Benefits of Outsourcing Your IT

Before you can decide whether outsourcing is right for you, you must first understand the reasons a business might choose this path. Below are some of the potential benefits of outsourcing IT:

  • Focus – For most companies, IT is not your primary business. Outsourcing IT will allow you to focus on driving your business’ success while leaving your IT needs to firms who specialize. The pace of change in IT is nearly impossible to keep up with if it’s not your primary focus.
  • Fewer headaches – When you outsource IT, you no longer need to worry about maintenance, upgrades, repairs, or any other technological problems.
  • Fewer expenses – Outsourcing IT is cost-effective, as you aren’t required to pay for full-time employees. The costs of hiring, training, benefits and other hidden expenses, over time, add up.
  • Scalability – Outsourced IT services can be scaled up or down to meet your needs as your company evolves.
  • Team of support — When you outsource your IT, you’re gaining access to a team of professionals. You will no longer be dependent on one person or small team; you’ll have a multitude of experts to help minimize downtime and improve efficiency.
  • Better use of in-house resources – Many businesses delegate IT responsibilities to existing employees when they can’t afford to hire full-time technology personnel. With outsourcing, you will no longer need to split your employees’ focus.

The downside of IT Outsourcing

Although outsourcing technology offers several benefits, there can be downsides as well. For example, you won’t have as much control over your operations as you would have if you kept it in-house. You’ll be entrusting core functions, possibly even security, to a third-party, and this third-party might not hold the same standards that you would as a company. Most Managed Service Providers offer sound infrastructure and experienced staff, but just like everything in life, there are also less-qualified companies out there. In addition, if your provider is in a different time zone or has a heavy workload, communication can be problematic.

By taking the time to find the right provider, you can mitigate many of these risks, but it’s essential to understand them when deciding to outsource or not.

Should You Outsource?

Deciding whether to outsource IT to a third-party provider can be a challenge for any company. It’s a decision that each organization must consider for their specific goals and needs, and there are many factors to contemplate.

If you aren’t sure whether outsourcing IT is right for your company, simply compare your options and weigh the pros and cons. Remember to evaluate the potential for cost savings, as well as the impact on your day-to-day operations. It’s also a good idea to learn about the services available to you so you will know what you should expect if you choose to outsource.

If you decide to proceed with outsourcing, it is important to consider multiple providers before making a selection. Choosing the right IT provider can make all the difference in the success of your company. Remember that the cost of outsourced services is not the most important factor. Making sure that you are receiving reliable, high- services is essential.

Interview each of the providers you are considering. Ask them about the services they provide, the fees they charge (does their business model align with your needs?), and the customer support they offer. You should also read reviews from past customers. In this way, you can find out how others have felt about the services they received from the provider in question.


There is no right or wrong answer when it comes to choosing between outsourcing and going the in-house route. If you’re looking to lower costs or take some IT needs off you or your employees’ plates, outsourcing might be the better option for you. But if you want to have complete control over your technology infrastructure, hiring in-house is probably the best fit. And, you can always combine the two. You can hire a Chief Technology Officer or IT department in-house and then also outsource for technical expertise and competency and additional support.