Managed Services: What Does It Mean, What’s Included, and Why Do You Need It

October 13, 2020

It can often be challenging to keep up with the ever-changing IT industry and its many complicated terms. Here we explore what managed IT means and provide information on what’s included.

What does Managed IT Services Mean?

Using a managed IT service is a more proactive way to handle the IT needs of a business. Rather than pay an hourly fee as support is needed, companies pay a flat monthly fee. A managed service customer enjoys the benefits of proactive preventative maintenance and monitoring that limits the risks of broad failures.

It is a set it and forget it version of handling your IT. If a problem crops up, simply call the managed service provider (MSP) to come and deal with it. 

What is included in Managed IT Services?

Routine IT needs and IT systems strategy are included in the service. Some features include security measures like cybersecurity monitoring and reporting, and installing patches and updates. You can also expect the MSP to monitor server performance and stability.

The MSP will also handle less frequent needs like installations and employee training, and hardware and software procurement.

What Are the Benefits of Managed IT Services?

This service is an inexpensive way for small to medium-size businesses to have a full-service professional IT team. You know how much it will cost and don’t have to worry about expensive surprises.

For larger companies, a managed service can take lower-level service requests and infrastructure support off of the internal IT team so they can focus on how IT can help manage and grow the business.

What is a Managed Service Contract?

The contract outlines everything included in your plan, such as what services you can expect from the MSP as well as your responsibilities and what happens if you don’t maintain them. 

The MSP will proactively work on your system to lower their costs, which means fewer problems for you. They’ll also handle compliance and security, topics that can make your head spin.

What is the Difference Between Managed Services and Outsourcing?

While similar, there is a nuanced difference between managed services and outsourcing. Managed services tend to offer a higher level of expertise and a more seamless integration into your business model.

Outsourcing tends to be tasks that you send out because they are cheaper to have someone else handle but lack the white-glove service element.

Why Do I Need Managed Services?

Few businesses can escape the need for technology. When that technology doesn’t work as it should, this can result in lost profits for your business.

Having an in-house team, or even just one IT person, can be a burdensome expense for companies. Managed services give you the same thing, without the payroll expense. Plus, someone will always be available instantly through the cloud, which is not something you can guarantee with your own dedicated IT person.

What’s more, the proactive approach to maintaining your systems means that there will be fewer problems. Effectively, this erases the negative impact of IT expenditures on the bottom line.