The Pros And Cons Of Managed IT Services

April 30, 2021

The Pros And Cons Of Managed IT Services

Managed IT services are a great option for entrepreneurs who don't have the time or knowledge to manage their own network. They can require an upfront investment but managed IT services can save you money in the long run. We're going to explore the pros and cons of managed IT services so that you can determine if it's right for your business.


1 - Cost-effective

One of the most significant strengths of managed IT services is that it helps companies reduce their operating costs. When you sign up with a managed IT services provider, you eliminate the costs of acquiring hardware, training staff, in-house salaries, and other expenses.

2 - Expertise

By signing up with a managed IT services provider, you outsource your business needs to skilled professionals who offer an in-depth level of expertise. This allows you to stay ahead of the competition, as you'll enjoy the unlimited knowledge they provide and ensure that your IT infrastructure is maintained using industry best practices and problems are resolved quickly.

3 - Proactive Management – 24/7 availability

Managed IT services providers are always available to attend to issues that can potentially affect your business. Unlike an in-house team with working hours, managed IT services providers are always available, which contributes to maximizing up-time. Your managed IT provider proactively monitors your systems 24/7/365 to identify problems before they happen and keep downtimes at a minimum.

4 - Data compliance support

Businesses today must meet strict data privacy regulations. Many companies often cannot comply with these requirements because they are either unaware or forget to do so. Hiring a provider's services allows you to transfer the responsibility to experts in the industry who can help you with data compliance.

5 - Business continuity

Do you think about how you would restore all your systems and data in case of a disaster? If not, you should. Managed Service Providers (MPS) can help you tremendously in this area. A good MSP can create an efficient disaster recovery plan that will help you sleep at night, knowing that if disaster strikes your business can withstand it.

6 - Reduced HR Challenges

HR challenges, like recruitment and retention, become less of an issue with managed IT services. Because you outsource your IT operations, you transfer HR responsibilities to the Managed Service Provider, leaving you free to focus on more business matters.

7 - Immediate implementation

Speed is key when it comes to cybersecurity. Installing new software or technologies can take weeks if you tackle them in-house. At the very least, saving for the latest software could take time. Implementation requires training, and upgrades can create downtime and security weaknesses.


1 - Physical presence

Since personnel for managed IT services are not physically in the office, they are less available to fix urgent issues. Furthermore, if the MSP has no local office, they cannot offer on-site support. To ease this disadvantage, ensure your MSP provides on-site services or is available to call in for immediate help.

2 - Scope

The scope of work provided by an MSP rarely covers all areas of technology. A Managed Service Provider will generally give you a list of applications that they support. When you call about a problem with third-party software that is not on their supported list or in the contract, you are likely to have no luck. A reputable MSP is costly. You'll likely pay upfront fees and at least a few hundred dollars a month, based on your organization's size and technical requirements.


Any business owner should carefully consider all of the factors in paying for a Managed Service Provider (MSP). If you find that your business often has to rely on IT support or that you are spending too much time dealing with technical issues yourself, an MSP may be a wise idea.