CLOUD COMMUNICATION
VIRTUAL PRIVATE BRANCH
EXCHANGE
3CX Unified Communications
Delivering VoIP, video conferencing & chat solutions
3CX offers a powerful, cost-effective unified communications solution that combines VoIP, video conferencing, live chat, and contact center capabilities in one platform. With integrations for CRM systems and popular tools like Microsoft Teams, it enhances collaboration and customer engagement. As a software-based solution, 3CX can be deployed on-premises, in the cloud, or via a hybrid model, providing flexibility and scalability. It also reduces telephony costs by utilizing SIP trunks and internet-based calling. With mobile apps and web-based management, 3CX ensures secure, accessible communication from anywhere, making it ideal for remote and hybrid work environments.
3CX vs Microsoft Teams Phone:
- Choose 3CX if you need advanced telephony features, greater control over your infrastructure, or multi-channel customer interactions beyond voice calls.
- Choose Microsoft Teams Phone if you prioritize seamless integration with Microsoft Teams and 365, and need a simple, managed calling solution for internal collaboration or remote work.
Both solutions can be powerful in the right context, but the decision ultimately depends on the complexity of your telephony needs, existing infrastructure, and preferred ecosystem.
Need more help and guidance, please reach out or review the provided detail below to help make more informed decisions on the correct cloud communication solutions for your business.
Advanced Call Center and Telephony Features:
- You need advanced PBX features such as call queues, IVR (Interactive Voice Response), call recording, and real-time call monitoring.
- Ideal for contact centers that require features like detailed analytics, auto-attendants, and call routing customization.
Cost Efficiency and Control:
- You want a cost-effective VoIP solution with flexible licensing options (pay-per-instance or on-premises hosting).
- You prefer to minimize telephony costs by using SIP trunks with a low-cost, scalable PBX setup.
Deployment Flexibility:
- The need for on-premises, hybrid, or cloud-based deployment based on security or data control requirements.
- You prefer hosting your communication infrastructure in your own cloud environment (e.g., AWS, Azure, or Google Cloud).
Compatibility and CRM Integration:
- You need seamless integration with third-party CRMs, ERP systems, or custom software.
- Useful if you require open APIs and need to integrate with existing tools beyond the Microsoft ecosystem.
Unified Communication Across Channels:
- You want VoIP, video conferencing, live chat, and web calling in a single platform for customers and employees.
Microsoft 365 Ecosystem Adoption:
- Your organization is heavily integrated into the Microsoft ecosystem (e.g., using Teams, Outlook, SharePoint).
- You want a phone system directly tied to Microsoft Teams, allowing seamless calling within the app.
Minimal Telephony Complexity:
- The business has straightforward calling needs and doesn’t require complex PBX features like call queues or IVR.
- Ideal for businesses focused on internal collaboration rather than extensive external call center operations.
Remote or Hybrid Workforce:
- Your team uses Microsoft Teams as the primary collaboration tool, and you want to extend its calling capabilities for remote work.
- You want a native Microsoft Teams experience with calling, conferencing, and messaging in one app.
Scalability Without Management Overhead:
- You prefer a cloud-native, managed solution with minimal infrastructure to maintain.
- Great for organizations that want quick scalability without the need for SIP trunk management or on-premises equipment.
Global Calling Plans and Compliance:
- You need international calling plans managed by Microsoft, ensuring compliance with local telecommunication regulations.
- Microsoft Teams Phone can offer carrier-managed services across multiple regions without the need for third-party SIP providers.
