AI Innovation

July 09, 2024

Organizations worldwide are looking to leverage AI to streamline processes, optimize costs, prevent human error, assist customers, manage IT systems, and alleviate repetitive tasks. With the popularity and adoption of ChatGPT, artificial intelligence applications in enterprises are set to expand even further as AI is rapidly integrated into existing processes.

In its "Fueling the AI Transformation" report, Deloitte conducted a survey of 2,620 global business leaders from 13 countries. The survey shed light on the primary AI applications in various sectors, ranging from financial services to government and public services.

Let's look at the 9 most common ways AI is making a difference across industries today. Companies are using AI to boost customer service, save on costs, and streamline business processes.

1. Voice Assistants, Chatbots, and Conversational AI

Conversational AI tools, such as chatbots and voice assistants, have become popular by making technology more accessible. They offer customer support and reduce the workload on IT support representatives. For instance, Bank of America's Erica provides customers with financial guidance and support through a virtual assistant. Similarly, Domino's utilizes chatbots to process orders and provide real-time tracking, thereby enhancing customer service efficiency.

2. Predictive Maintenance

In the manufacturing sector, Siemens utilizes AI for predictive maintenance to monitor machinery and predict failures before they occur. This helps in reducing downtime and minimizing maintenance costs. Similarly, John Deere employs AI to predict equipment failures in agricultural machinery, ensuring seamless operations and timely maintenance.

3. Customer Service Operations

AI has become essential for customer service operations, helping organizations support customers while alleviating the burden on service representatives. For instance, Sephora uses AI to provide personalized beauty advice through its Virtual Artist tool, enhancing the customer experience. Similarly, Vodafone employs AI to manage customer queries, significantly reducing response times and improving satisfaction.

4. Personalization

AI helps companies provide personalized experiences on social media apps and streaming services, such as targeted ads and curated content. For instance, Netflix utilizes AI to suggest shows and movies based on a user's viewing history and preferences, ensuring users stay engaged. Similarly, Stitch Fix uses AI to customize fashion recommendations, providing a tailored shopping experience for each customer.

5. Process Automation

AI effectively automates time-consuming processes that are prone to human error, freeing up employees to work on more complex projects. For instance, UiPath uses AI to assist businesses in automating repetitive tasks, such as data entry and invoice processing. Similarly, Siemens leverages AI-driven automation in its factories to streamline production processes and enhance efficiency.

6. Financial Reporting and Accounting

AI is revolutionizing financial reporting and accounting by improving data analysis and minimizing errors. For example, KPMG utilizes AI to enhance the quality and efficiency of audits by quickly analyzing large volumes of financial data. Similarly, BlackLine leverages AI to automate financial close processes, guaranteeing accuracy and compliance.

7. Recruiting and Hiring

Companies are using AI more and more in the hiring process. This includes screening resumes, matching candidates with roles, and conducting initial assessments. For instance, Hilton uses AI to quickly identify the best candidates, reducing time-to-hire. Similarly, IBM's Watson helps HR departments by analyzing candidate data and predicting job performance.

8. Safety and Quality

"AI automates safety and quality assurance processes, reducing risks and ensuring better products and services. For example, Tesla uses AI to enhance vehicle safety features, such as automatic emergency braking and collision avoidance. Similarly, Coca-Cola employs AI to monitor product quality during manufacturing, ensuring consistent standards."

9. Workforce Schedule Optimization

AI optimizes workforce scheduling by taking into account employee availability, customer traffic, and skillsets. For example, Walgreens uses AI to create optimal schedules for their employees, balancing business needs with employee preferences. Similarly, Macy’s employs AI to forecast labor needs and optimize staffing levels, improving efficiency and customer service.

Improving efficiency, enhancing customer experiences, and driving innovation with new AI technology can seem complex. You might not know where to start. Like most things, AI innovation works best when a team is involved. ABM has been working as a trusted member of our clients’ teams for over a half-century. Our longevity has only been possible due to our commitment to continuous innovation and client service.

For an assessment on how AI can transform your business and provide differentiated innovation for your business please contact us at

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